Shipping policy
Please read our shipping, processing time, customs, and delivery policy carefully before placing an order with MOC Brick Store.
Custom LEGO® Compatible Brick Sets
MOC Brick Store supplies custom LEGO® compatible brick sets based on part lists, usually from Rebrickable CSV files. Our sets are made to order and hand-picked before shipment.
Please note:
- No original retail box is included.
- No stickers are included unless specifically stated.
- No minifigures are included.
- No printed bricks or special bricks are included unless specifically stated.
- Printed, rare, or special bricks may be replaced with compatible alternative bricks.
- We are not the original designer of the MOC model. We only supply compatible bricks according to the available parts list.
Customers are responsible for checking the designer’s original instructions and part list before placing an order.
Processing and Shipping Time
Our premium custom brick sets are made to order and hand-picked before shipment.
| Estimated processing time | 3–10 business days |
|---|---|
| Estimated shipping time | 8–15 business days |
| Estimated total delivery time | 15–30 days |
Delivery may take longer during busy periods, public holidays, supplier delays, customs inspections, remote-area delivery, severe weather, or international courier delays.
Our team does not work during public holidays. We are a small reseller and appreciate your understanding.
Digital Instructions
Most of the time, the manufacturer includes a QR code in the package for accessing digital instructions. You may also access instructions through our Fans Forum at brickxyz.com or follow this guide:
How to Get PDF Manual / Instruction
If you need help finding or reading the instructions, please contact us. We are always happy to assist.
Shipping Method and Tracking
We ship orders using international postal, courier, or logistics services depending on the destination country, package size, product type, and available shipping options.
Once your order has shipped, we will provide tracking information where available.
Please note that tracking updates may take several days to appear, especially during international transit or customs processing.
Shipping Carrier Notice
Your package may be handled by international and local shipping companies such as DHL, EMS, USPS, or other local courier services. These companies operate independently, and we do not control their delivery schedules, customs clearance procedures, or local handling processes.
If your tracking shows the parcel has arrived in your country or is being held by a local courier, please contact the shipping company directly for the most accurate and up-to-date information.
Shipping Address
Customers are responsible for providing a complete and correct shipping address at checkout.
If you need to update your shipping address, please email us with your order number and the new address before your order ships.
Once the order has shipped, we cannot guarantee that the address can be changed.
MOC Brick Store is not responsible for failed delivery, lost parcels, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Import Duties, Tariffs, Taxes, and Customs Fees
When ordering from MOC Brick Store, your order may be subject to import duties, tariffs, taxes, VAT, customs clearance fees, or courier handling fees when it arrives in your country.
These charges are not included in the product price or shipping cost. They are set and collected by your country’s customs authority, postal service, or courier company. We have no control over these fees.
All import-related fees are the customer’s responsibility.
We recommend checking with your local customs office before placing an order.
If you refuse to pay customs charges and the package is returned to us, shipping fees, return costs, customs fees, and any related charges may be deducted from any eligible refund.
Delayed, Lost, or Returned Packages
International delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, postal congestion, holidays, weather events, or courier issues.
If your package is delayed, please contact us and we will help check the tracking information where possible.
If a package is returned to us due to an incorrect address, failed delivery, refusal to accept the parcel, or unpaid customs charges, any shipping fees, return costs, customs fees, and related charges may be deducted from any eligible refund.
Missing or Damaged Parts During Delivery
Our sets are hand-picked by our team before shipping. While we strive for accuracy and completeness, human error can occasionally occur, or small parts may be lost during delivery.
If you discover missing or damaged parts after receiving your order, please contact us with your order number, photos or screenshots showing the missing parts, and part numbers, colors, and quantities if available.
Once the missing parts are confirmed, we will send the required replacement bricks to you at no additional cost.
Policy Updates
MOC Brick Store reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.
For questions, please contact our customer service team.