Altolia Pandoragen

Exquisite Custom LEGO® Compatible Bricks: Delivered Directly from the Factory in China.

-- NO BOX and NO Sticker. NO minifigures, NO printed bricks, NO special bricks, they're replaced by other bricks.--

Our sets are hand-picked by our team, and while we strive for perfection, human error can occur or may be lost by the courier. We appreciate your understanding in this matter. Missing parts case will not return and be exchanged. But we will send you the brick you need at no additional cost.

Our premium bricks, made to order, typically arrive at your doorstep in 15-30 days. Due to the custom nature of each order, sometimes it might take a bit longer to craft your unique set.

Because we hand pick your set normally 3-10 days and shipping 8-15 days. Not include holiday. We are a small reseller, and we hope for your understanding. Our team does not work during holidays. 

Please note: Once order preparation begins, the order can no longer be refunded. However, we’re happy to cancel and issue a full refund within 24 hours of purchase. More information about shipping and refund https://www.mocbrickstore.com/pages/shipping-return

Quality Guarantee and Customer Support: All parts are thoroughly inspected before shipment to ensure completeness and excellent condition. In the event that you discover missing or damaged parts upon receipt, please do not hesitate to contact us. We are committed to resolving such issues promptly by re-sending the necessary replacements at no additional cost.

Import & Tariff Policy

When ordering from MOC Brick Store, please note that your order may be subject to import duties, tariffs, taxes, or customs fees once it arrives in your country.

These charges are not included in the product price or shipping cost. They are set and collected by your country’s customs authority, and we have no control over these fees or their application.

Customer Responsibility

• All import-related fees (including tariffs, VAT, or customs handling charges) are the customer’s responsibility.

• We recommend checking with your local customs office for more details on applicable rates or thresholds before making a purchase.

• If you refuse to pay customs charges and the package is returned to us, shipping fees and return costs will be deducted from any eligible refund.

Helpful Tip

Many countries allow low-value packages to enter duty-free, while others apply taxes depending on the total order value. To avoid surprises, please confirm your country’s import policy before checkout.

Return and Exchange Policy

Faulty Items: If you receive items that are incorrect or have quality issues, please reach out to our customer service. We will promptly arrange for a refund or replacement.

Returns and Exchanges: To initiate a return or exchange, please email us with your order number and details of the change. We'll verify the production status and guide you through the process.

Address Changes: Need to update your shipping address? Just send us an email with your order number and the new address before your order ships, and we'll take care of it.

Product Images: While we strive for accuracy in our product photography, variations in screen resolution may affect color perception. Please contact us with any concerns prior to purchase.

Cancellations and Returns:

• Cancellations: We accept cancellations within 12 hours of order placement. For orders already in production or shipped, contact us with your order number and cancellation reason. Note that customized items already in production incur a 30% restocking fee.

• Refunds for Damaged Item: Refunds cover the original purchase amount minus shipping fees and discounts for personalized items. After processing your return, we'll confirm via email. Funds may take 7-10 business days to appear in your account, and one billing cycle to show on your statement.

Exchange & Return:

Customized items can only be returned if defective or damaged. Refer to our Return Policy on Damaged/Misprinted Items for more details. Please go to your local post office and send items. Once we receive the items from you, we'll process a full refund promptly; however, please note that we will not cover the shipping cost.

Exclusions: We do not cover damages from misuse, mishandling, or lack of maintenance, nor returns based on personal preference changes.

Final Sale: All purchases are final 60 days after receipt.

Policy Amendments: MOC Brick Store reserves the right to modify this policy. Any changes will be posted on this page. For questions, please contact our Customer Service.

This revision aims to maintain the original intent of your policy while making it more concise and easier for your customers to understand.

https://toolbox.mocbrickstore.com/

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